Doctors Hospital at Renaissance Patients and Visitors

Patient Grievance & Complaint Resolution Policy

It is Doctors Hospital at Renaissance’s (DHR) policy to provide an effective and timely process for all patients, family members and visitors to voice concerns, complaints or grievances.  Your comfort, satisfaction and safety are very important to us and we hope to meet all of your needs while at our facility.  However, if you or any of your family members have any concern, please let us know immediately and we will do our best to resolve it on the spot.
Who to Contact
Every employee of DHR is an advocate for your safety and satisfaction.  Contact any one of our staff members, your nurse, or the Director for your Unit at any time about your concerns.  They will do their best to resolve the issue and, if they can’t, they will refer the matter to our Guest Relations Department Director, Celina Castro, who will work with you on a resolution.  If you wish, you can contact our Guest Relations Department directly at (956)  362-7275.  If the Guest Relations Director or the Unit Director cannot resolve your complaint, Administration will be notified and asked to assist in resolving the issue.  A copy of DHR’s Patient Grievance Process is available upon request.  
We encourage you to immediately address all concerns with us so that we may promptly resolve the matter; however, you also have the right to contact our regulators and accreditors directly. Our hospital is licensed by the Texas Department of State Health Services (TDSHS), who also represents the federal agency responsible for our Medicare and Medicaid certification. You can contact TDSHS at:
                                                  Health Facility Compliance Group (MC 1979)
                                                  Texas Department of State Health Services (TDSHS)
                                                  PO Box 149347
                                                  Austin, Texas 78714-9347
DHR is also accredited by The Joint Commission. You can contact their Office of Quality Monitoring at:
                                                  Office of Quality Monitoring
                                                  The Joint Commission
                                                  One Renaissance Boulevard
                                                  Oakbrook Terrace, IL 60181

Doctors Hospital at Renaissance

 © Copyright. All rights reserved.

5501 S. McColl Rd. Edinburg Texas 78539 | (956) 362-8677 | 956-DOCTORS

As required by the 2012 Hospital Outpatient Prospective Payment; Ambulatory Surgical Center Payment;
Hospital Value-Based Purchasing Program; Physician Self-Referral; and Patient Notification Requirements
in Provider Agreements
final rule, Doctors Hospital at Renaissance, Ltd is disclosing that it is seeking an expansion
exception under Section 6001 of the Affordable Care Act of 2010.

Doctors Hospital at Renaissance proudly meets the federal definition of a "physician-owned hospital" (42 CFR § 489.3). As required by law, a list of the hospital's physician owners and investors is available at here. DHR, Ltd. and its affiliated entities comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.