Doctors Hospital at Renaissance Patients and Visitors

Patient Information

Hospital Access & Parking


Escorts
A uniformed security representative is available to escort you to the parking area after dark. To arrange an escort or to report any suspicious activity, call the Security department at extension 7911.

Hospital Access
For the safety of all patients, visitors and team members, the hospital’s Safety and Security department patrols the campus 24 hours a day. Every night at 8:00 PM, a number of doors into the hospital are locked. All doors locked at night will be unlocked at 5:30 AM the next morning. After 8:00 PM, visitors will be able to exit the hospital, but will not be able to re-enter. The Emergency entrance is the only door that stays open.

Parking
Parking is available in front of the main entrance and on the east and west sides of the hospital.

Valet Parking
For your convenience, we offer free valet parking. You may access this service by driving up to the main entrance located on Dove Avenue. After hours call Security at 362-7911.


Patient Rooms


Your Room
For your comfort, all patient suites are equipped with a state-of- the-art hospital bed. All rooms are also equipped with air conditioning and heating. If you have any trouble with your bed or the temperature in your room, call the Engineering Department at extension 7922. After 5:00 PM, call 342-6320 or 342-0215.

Electrical Appliances
Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers, and other devices are not permitted in patient rooms. You may use only battery-operated devices.

Fire Safety
We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you.

Food and Nutrition Meals
Doctors Hospital at Renaissance currently uses a “Catering to You” program. A hospitality assistant will visit every patient to read menu selections prior to each meal. We also provide courtesy beverage rounds after each meal service. Menus are tailored to meet your special dietary needs according to your doctor’s orders. Our goal is to provide great food and great service, along with great hospitality. Please notify us at extension 7802 if we have not met your needs.

Housekeeping
Doctors Hospital at Renaissance is committed to keeping our hospital clean and in compliance with hospital standards. If at any time you need to contact the housekeeping department, call extension 7917.

Phone Calls
Calling a Department WITHIN the Hospital? Dial the last four digits of the number.

Smoking
Smoking is allowed in designated areas only. As of October 1, 2011 DHR is a smoke-free facility.
 

Guest Services


ATM
A 24-hour ATM is located on the first floor of the hospital.

Guest Relations Department
The Guest Relations Department is located on the first floor of the hospital. If you have any concerns or complaints regarding the care or services you have received, please call extension 7275.

Mail & Flowers
Mail and packages will be delivered to you by a hospital Ambassador. Individual florists deliver flowers to patient rooms. Please note that flowers are prohibited in intensive care units. Patient mail received after discharge will be forwarded to the patient’s home.
 
Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shops, which are located at the Women’s Hospital at Renaissance and in the DHR main lobby located in the Women’s Hospital at Renaissance lobby and on the first floor of Doctors Hospital at Renaissance.

Pastoral Care
24 hours daily
Ext. 7271

Pharmacy
Located on the first floor, the Pharmacy provides fast, friendly, and professional service. Most major insurances accepted.
Hours of Operation:  Monday thru Thursday - 9:00 AM - 5:30 PM; Friday - 9:00 AM - 1:00 PM
 

 

 


 



 

 



Doctors Hospital at Renaissance

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5501 S. McColl Rd. Edinburg Texas 78539 | (956) 362-8677 | 956-DOCTORS

As required by the 2012 Hospital Outpatient Prospective Payment; Ambulatory Surgical Center Payment;
Hospital Value-Based Purchasing Program; Physician Self-Referral; and Patient Notification Requirements
in Provider Agreements
final rule, Doctors Hospital at Renaissance, Ltd is disclosing that it is seeking an expansion
exception under Section 6001 of the Affordable Care Act of 2010.

Doctors Hospital at Renaissance proudly meets the federal definition of a “physician-owned hospital” (42 CFR § 489.3).
As required by law, a list of the hospital’s physician owners or investors is available by clicking here.