Doctors Hospital at Renaissance Patients and Visitors

Guest Relations

Ambassadors
Ambassadors are located throughout the hospital. They can be easily identified by their navy blue blazers. Ambassadors are available to help you locate a patient’s room, escort you to your destination in our facility or answer general questions.

ATM
A 24-hour ATM is located on the first floor of the hospital.

Concierge
Services offered by the Concierge:

  • Information regarding our hospital and our services
  • Hospital brochures and pamphlets
  • Computer work station: monitored and limited to 5 minutes
  • Limited faxing and copying requests

The Concierge is located on the first floor of the hospital and is available from 7:00 AM to 8:00 PM For additional information, please call extension 6100.

Escorts
A uniformed security representative is available to escort you to the parking area after dark. To arrange an escort or to report any suspicious activity, call the Security department at extension 7911.

Guest Relations Department
The Guest Relations Department is located on the first floor of the hospital. If you have any concerns or complaints regarding the care or services you have received, please call extension 7275.

Information Center
The information booth is located in the main entrance of the hospital.

Mail & Flowers
Mail and packages will be delivered to you by a hospital Ambassador. Individual florists deliver flowers to patient rooms. Please note that flowers are prohibited in intensive care units. Patient mail received after discharge will be forwarded to the patient’s home.

Outgoing mail may be taken to the nursing station or given to your attending nurse. Postage stamps are available in the gift shops, which are located at the Women’s Hospital at Renaissance and in the DHR main lobby located in the Women’s Hospital at Renaissance lobby and on the first floor of Doctors Hospital at Renaissance.

Pastoral Care
24 hours daily
Ext. 7271

Pharmacy
Located on the first floor, the Pharmacy provides fast, friendly, and professional service. Most major insurances accepted. Hours of Operation: Monday thru Thursday - 9:00 AM - 5:30 PM; Friday - 9:00 AM - 1:00 PM

Doctors Hospital at Renaissance

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5501 S. McColl Rd. Edinburg Texas 78539 | (956) 362-8677 | 956-DOCTORS

As required by the 2012 Hospital Outpatient Prospective Payment; Ambulatory Surgical Center Payment;
Hospital Value-Based Purchasing Program; Physician Self-Referral; and Patient Notification Requirements
in Provider Agreements
final rule, Doctors Hospital at Renaissance, Ltd is disclosing that it is seeking an expansion
exception under Section 6001 of the Affordable Care Act of 2010.

Doctors Hospital at Renaissance proudly meets the federal definition of a "physician-owned hospital" (42 CFR § 489.3). As required by law, a list of the hospital's physician owners and investors is available at here. DHR, Ltd. and its affiliated entities comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex.